POLICY

Cancellation and Late Policy

1, Deposit Policy

A non-refundable deposit is required to secure all appointments. The deposit will be applied toward the total cost of your service at checkout. Deposits are non-refundable and non-transferable. A deposit will only be refunded if: Nami Japanese Head Spa is unable to fulfill the appointment; or The client requests cancellation within the day that appointment is made . After the grace period has passed, all deposits become non-refundable.

2, Cancellation Policy

Clients may cancel their appointment without additional charges by providing at least 72 hours’ notice before the scheduled appointment time. Please note that cancellation of an appointment does not entitle the client to a refund of the deposit, except as outlined in the Deposit Policy above.

3, Rescheduling Policy

Clients wishing to reschedule an appointment must provide at least 72 hours’ notice before the scheduled appointment time. Appointments rescheduled with at least 72 hours’ notice will not require a new deposit. The original deposit will be applied to the rescheduled appointment for one time rescheduling only. Rescheduling requests made less than 72 hours before the scheduled appointment time may be subject to fees and may require a new deposit. All rescheduling requests are subject to availability.

4, Late Cancellation & Late Rescheduling

Appointments cancelled or rescheduled less than 72 hours before the scheduled appointment time will be charged 50% of the total service value.

5, Same Day Cancellation, Missed Appointment and No-Show Policy

Clients who fail to attend their scheduled appointment without notice or same day cancellation will be charged 100% of the total service value. The deposit will be forfeited and any remaining balance may be charged to the payment method on file.

6, Policy Acceptance

By booking an appointment, paying a deposit, signing our intake forms, or attending a service at Nami Japanese Head Spa, you acknowledge and agree to this Deposit, Cancellation, Rescheduling, and No-Show Policy.

Pricing

We strive to provide our customers with the best value for our services. Please be advised that all prices and deposits are subject to change without prior notice. We will always make an effort to communicate any changes to our pricing as clearly and promptly as possible. We encourage our customers to stay informed by checking our website or contacting us directly for the most current pricing information. Your understanding and support are greatly appreciated.

Privacy Act

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Video tapping during the session are only allow to be recorded by technicians and to be sent upon request and with manager’s approval , unless for promotion purposes.